At Cleantouch Bedding, we want your shopping experience to be completely stress-free. If your luxury comforter sets, premium bedding, or home decor items don’t meet your expectations, our return process is straightforward and transparent.

Policy Overview

  • Return Window: 30 days from the date of delivery.

  • Return Method: By mail only.

  • Return Shipping Fees: 100% Free. We provide a prepaid return label.

  • Restocking Fees: $0 (No restocking or hidden administrative fees).

  • Refund Processing Time: Within 7 business days back to your original payment method.

  • Resolutions Allowed: Full refund or product exchange.

How to Initiate a Return

To start a return, email our support team at info@cleantouchbedding.com with your order number and the items you wish to return. We will promptly email you a prepaid, downloadable, and printable shipping label along with return instructions.

Damaged, Defective, or Wrong Items Sent

If an item arrives damaged, has a manufacturing defect, or if we sent the incorrect product:

  1. Notify us at info@cleantouchbedding.com within 30 days of delivery.

  2. Include your order number and a clear photo of the damage or mistake.

  3. Resolution: We will instantly issue a free prepaid return label and provide a 100% full refund or ship an expedited replacement at no additional charge.

Change of Mind & Buyer’s Remorse

If you simply change your mind or choose the wrong fit for your home, you are fully covered under our 30-day policy. Return shipping is completely free, covered by the company, and you are eligible for a full refund or an exchange of equal value.

Return Eligibility Criteria

To protect hygiene standards for our luxury textiles, returned items must comply with the following criteria to qualify for a refund or exchange:

  • Condition: Items must be unwashed, unused, undamaged, and inside their original product packaging with all tags and accessories included.

  • Exclusions: Items showing clear signs of post-delivery consumer use, washing, intentional damage, and items returned without their original tags are not eligible for a refund. If an item fails inspection, we will contact you with photographic proof and arrange to ship it back to you at the owner’s expense.

Order Cancellations & Modifications

Orders can only be changed or canceled before they are processed and dispatched. Once shipped, the order must follow our standard 30-day return process.

Business & Legal Information

  • Business Name: Cleantouch Bedding 

  • Address: 3611 Ukraine Dr, Columbus, GA 31906, US

  • Email: info@cleantouchbedding.com

  • Phone: +1 (307) 655-6591

  • Live Chat: Available on the website 24/7/365

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)